Exchange and Return Policy - Nice Pinky
At Nice Pinky, we are committed to customer satisfaction and providing a unique shopping experience. Therefore, we offer a flexible exchange and return policy, subject to the following conditions:
Recovery
- Products can be returned within 7 days from the date of receipt.
- The product must be in its original condition, unused, unopened, and fully packaged.
- Personal care products (such as lotions, drops, oils, serums, and other products...) cannot be returned if they have been opened or used , for health and safety reasons .
- The customer bears the shipping costs and any taxes or customs costs, if applicable, according to each country's policy in the event of a return, unless the error is from the store.
substitution
- The customer has the right to exchange the product for another product within 7 days of receipt.
- The product must be in good condition and unused .
- The customer bears the shipping costs and any other customs or tax costs applicable according to the policy of each country.
- In case of an order error (different product/damaged upon receipt), the store will bear the full shipping and replacement costs.
How to return or exchange
- Contact us via customer service or the store's WhatsApp with the order number.
- Specify the reason for return or exchange.
- Prepare the product in its original condition for shipping via the shipping company.
- After receiving and inspecting the product, the following will be done:
- Refund within 5-10 business days via the same payment method.
- Or send the replacement product to the customer.
Cases not covered by return or exchange
- Opened or used products.
- Discounted products are included in special offers (unless they are damaged or different from the order).
- Orders received more than 7 days after receipt.
Nice Pinky - We guarantee you a safe and reliable shopping experience
